We’re Here to Help

Support Center

Orders, returns, lessons, promo codes, and Rage tryouts. Find a quick answer below or reach Coach Kurt directly.

Emailkgraham@espbaseball.comBest for order and return questions. Usually answered within 1 business day. Call or text(631) 392-8708Lessons, scheduling, and quick questions. Instagram & TikTok@espbaseball46Send us a message on social. Backup emailespbaseball46@outlook.comIf your message to the main address bounces.

Serving Suffolk & Nassau County.

Where’s my order?

Shop gear is made to order and shipped directly to you, so it ships after production. Here is how to check on it:

  1. Find your Stripe receipt email sent after checkout. It has your order details and total.
  2. Watch your inbox (and spam folder) for shipping and tracking updates.
  3. Need a status check? Email kgraham@espbaseball.com with the name and email used at checkout and we will look it up.

Wrong address, missing package, or damaged item? Contact us right away. Shipping details

Returns & exchanges

  1. Unworn, unwashed items with tags can be returned or exchanged within 30 days of delivery. Custom or personalized items are final sale.
  2. Email kgraham@espbaseball.com with your order number (or checkout email), the item, size, and whether you want a refund or exchange. For a damaged or wrong item, include a photo.
  3. We reply with instructions. Please wait for them before sending anything back.
  4. Refunds go to your original payment method after we receive and inspect the item.

Full return terms

Lesson booking & rescheduling

  • Book: choose a lesson type and open time on Calendly. See prices and packages on the Lessons page.
  • Reschedule or cancel: use the link in your Calendly confirmation email, at least 24 hours before your session. Or email kgraham@espbaseball.com or call or text (631) 392-8708.
  • Packages: 5 or 10 lessons, valid 3 or 6 months from purchase. Credits carry over when you cancel with 24 hours’ notice. Packs are non-refundable but transferable.

Book a Lesson Lesson terms

Promo code help

  • COMEBACK10: 10% off a future order with a subtotal of $50 or more.
  • TEAMESP15: 15% off a teammate’s first order.
  • One code per order. Codes can’t be combined and may end at any time.
  • Enter the code at Stripe checkout, or open an order link that already has it applied.

Code not working? Email kgraham@espbaseball.com and we will help. Promo terms

Mid Atlantic Rage tryouts

Interested in playing or coaching for Mid Atlantic Rage Long Island? Tryout dates are posted on the Rage page when set. Fill out the player or coach interest form there and Coach Kurt will reach out.

Go to the Rage page

Quick Answers

Support FAQ

Where is my order?

Shop gear is made to order, so it ships after production. You will receive your Stripe receipt by email right after payment, and we send updates as your order moves along. If you have not heard anything or want a status check, email kgraham@espbaseball.com with your name or the email used at checkout, and we will look it up.

Do you ship outside the U.S.?

Not right now. Checkout currently ships to addresses in the United States.

How much is shipping?

Free on orders with a $75 or more subtotal. Under $75, shipping is $10 for a single tee or hat and $15 for heavier items, other gear, or multiple items. The exact shipping amount is shown before you pay.

Can I change my address, size, or color after ordering?

Contact us as soon as possible at kgraham@espbaseball.com or (631) 392-8708. We can usually make changes before an item goes into production, but not after it ships.

Can I return or exchange something?

Yes. Unworn, unwashed items with original tags can be returned or exchanged within 30 days of delivery. Custom or personalized items are final sale. If an item arrives damaged or wrong, we will make it right. See the steps in Returns & exchanges or the full return terms.

What colors are available?

ESP apparel comes in Black, Gray, and Navy. Gear such as bags and water bottles does not have color options. Youth and adult sizes are listed on the order form.

How do I book a lesson?

Pick a lesson type and an open time on Calendly. Lesson types, prices, and packages are on the Lessons page.

What is your lesson cancellation policy?

We ask for 24 hours’ notice to cancel or reschedule. Package credits carry over when you cancel with at least 24 hours’ notice. Late cancellations and no-shows count as a used lesson.

How do lesson packages work? Do they expire?

A package is 5 or 10 lessons at a discount. Packs are valid for 3 or 6 months from purchase, as stated on the pack, and unused lessons expire after that. Packages are non-refundable but can be transferred to another player (such as a sibling) within the pack period.

What should my player bring to a lesson?

Bat, helmet, glove, and any other regular equipment. Wear comfortable clothes and sneakers or turf shoes.

How do promo codes work?

One code per order, and codes can’t be combined. COMEBACK10 is 10% off an order with a $50 or more subtotal. TEAMESP15 is 15% off a first order. Codes can end at any time. Details are in Promo code help.

My promo code didn’t work. What now?

Check that it is spelled correctly, that you used only one code, and (for COMEBACK10) that your subtotal is $50 or more. If it still fails, email kgraham@espbaseball.com with a screenshot and your order details and we will sort it out.

How do I try out for the Mid Atlantic Rage Long Island travel team?

Fill out the player interest form on the Rage page. Tryout dates are posted there when they are set, and Coach Kurt reaches out to families who submit the form. Interested in coaching? There is a coach interest form on the same page.

How do you handle my information?

We collect only what we need, we do not sell it, and payments run through Stripe. Read the Privacy Policy. To access or delete your information, email kgraham@espbaseball.com.

I need help with something not listed here.

Email kgraham@espbaseball.com or call or text (631) 392-8708. We reply as soon as we can, usually within 1 business day.

Still stuck? Email kgraham@espbaseball.com or call or text (631) 392-8708.